Retail Companies

Many retail companies, especially those using online or printed catalogs, take countless orders over the phone. They also need to field a variety of customer service and support calls, many times in extremely high volume.

Social BDC can help by understanding what to do from first contact. Our courteous, professional representatives will know how to direct the customer to the right department, or take the customer’s order making sure their information is correct and properly entered into your order entry system for further use.

We will work with the retailer's existing database or backend system to ensure a reliable transfer of information, from the customer to the person in charge of fulfilling the order, to inventory control.